FAQ

Encounter online payment related issues when placing an order?

If you encounter online payment related issues, please contact us directly by support@lolokiwi.com

What kind of payment do you accept?

Can I make changes to my order once it has been placed?

Not yet shipped: In such a situation, you can Email us to make changes for your order, such as changes for address, phone number or shipping method.
Already shipped: If the item has already been shipped, this means we are unable to change your order once it has been received. If you have questions about your order, please contact us at support@lolokiwi.com

I wish to cancel my order - what do I need to do?

If you wish to cancel an order you can do so, provided that you cancel your order within the given time frame and it has not been shipped. Please contact us by support@lolokiwi.com, our Customer Service team will then take the necessary steps to assist you.

Where are you shipping to?

What's your shipping method?

Your orders will be shipped by international express service or postal service. The shipping method may vary for different countries.
All packages will be shipped with tracking numbers, so you can track the delivery status in time.

What’s the shipping charge?

When placing your order, select your country and shipping cost will automatically be applied. Please note that shipping to some remote regions or areas may cause extra charges.

Are Customs Charges included?

No addition customs charges are incurred. In case of very large orders, please reach out to our team for support.

How do I change my shipping address?

If you’d like to change the shipping address, please contact us at: support@lolokiwi.com
We will try the best to update your address.

How long will it take for the delivery?

Please visit our Shipping & Delivery page for detailed information regarding shipping and processing delays.